Complaints Procedure Policy 

Who can make a complaint?

Any person who works, or is commissioned by anam creative, anyone who has attend one of our events or anyone who has come across anam online can make a complaint

How should complaints be made? 

Complaints can be made in writing by sending a complaint to anamcreativeproject@gmail.com by speaking to one of the directors directly. 

Stages of the Complaints Procedure

If there is an issue, we will have 3 Progress meetings: 

1. Meeting 1: "What’s going on?" Mediated by an external board member 

2. Meeting 2: "Options to fix problem" Mediated by an external board member 

3. Meeting 3: "Final review - can the problem be resolved?" Mediated by an external board member